Find a Package Below or
Contact us for a Custom Project.
Our services
Accommodation Package 1
3 Day On-site Consultation
The On-site 3-Day Consultation Package is our most sought-after.
This assessment encompasses a three-day on-site "undercover" evaluation of your property's operations. It includes a comprehensive analysis of staff performance, menu offerings, room comfort, and both the interior and exterior conditions of the property. The evaluation will identify areas for potential upselling or upgrades, as well as aspects that may require discontinuation. Ultimately, this process aims to provide an unfiltered and insightful perspective on your property and the overall guest experience. The findings will be compiled into a detailed report, summarizing all observations and recommendations.
3 Nights On-site |
Cafes and Restaurants
The Day Visitor Package
The Day Visitor Package is specifically designed for managers and owners seeking a comprehensive evaluation of the guest experience within their establishment.
This assessment examines the entirety of the guest journey, from arrival to departure, encompassing various elements such as staff interaction, food quality, menu offerings, pricing, decor, music volume, comfort, location, and the ability to work or relax. It also considers the effectiveness of staff in promoting meals or new promotions, among other factors. This package serves as an excellent opportunity to periodically assess and enhance your offerings.
2-6 Hours |
Accommodation Package 2
1 Week On-site Consultation
The One-Week Consultation is designed for individuals and properties who are either new to the industry or those seeking to revitalize their property, staff, and daily operations.
Unlike the undercover approach, the Hospitality Consultant will collaborate closely with each department on-site, gaining insight into potential areas for growth, necessary changes, and the property's standout features. This process culminates in a brief workshop, providing staff with valuable feedback before the consultant's departure, along with a comprehensive post-project report detailing observations and recommendations.
1 Week On-site |
The Product Package
The product package comprises a comprehensive and candid review and evaluation of your new offering.
This detailed report assesses various aspects of the product, including branding, size, appearance, texture, taste, and overall experience.
Our goal is to capture your unfiltered insights and suggestions from the outset, enabling you to establish a more sustainable presence in the industry. Additionally, this evaluation serves as a method to identify potential flaws before the product is released to the broader public.
You are also welcome to send us a product that is already on the market but requires a refreshed perspective.
1 Month Test Phase |
“ I have always believed the best hospitality, service or experiences are the ones, where you leave feeling better than you arrived - those are the ones you’ll return to. ”
— THE HOSPITALITY EXPERT
